HIPAA Compliant Fax for Healthcare

Protect Patients & Your Business. BAA included.

Missed faxes, delays, and outdated machines cost healthcare teams revenue and risk compliance. Fax.Plus is the HIPAA-compliant online fax service built for healthcare providers handling patient data. With tools like instant delivery, high-volume faxing, auto retries or confirmation reports, we keep faxing fast, reliable, and fully compliant, without the manual hassle.

Hipaa compliant fax
We empower some of the world’s biggest brands

Secure HIPAA Faxing. Keep Your PHI Protected

Fax.Plus enables clinics, hospitals, labs, and pharmacies to send and receive faxes securely. We understand how vital faxing is in healthcare, which is why we offer a HIPAA-compliant online fax service that meets your strict data security standards, ensuring the confidentiality and integrity of all Protected Health Information (PHI).

Fast, Simple Faxing for Healthcare Professionals

Effortlessly send and receive faxes from any computer or mobile device, no complex setup, no learning curve.

Fax.Plus lets busy clinicians schedule faxes in advance, ensures delivery with instant retries, and provides confirmation reports so nothing slips through the cracks. Simple, reliable, and built for healthcare professionals, whether in the clinic or on the go.

Enhance Patient Care with a HIPAA Compliant Online Fax.

Extremely Secure Solution

Eliminate Security Risks

Leaving paper faxes with PHI on machines creates serious security risks.

With Fax.Plus, faxes go directly to authorized inboxes protected by end-to-end encryption and a full audit trail.
Seamless Integrations

Cut Unnecessary Costs

Traditional faxing costs add up, dedicated phone lines, pricey toner, paper, and maintenance.

With Fax.Plus, you pay one predictable subscription fee. No hardware, no supplies, no hidden costs.
All Fax Functions In Your Own App

Boost Staff Efficiency

Staff waste valuable time waiting at the fax machine,  scanning and filing documents.

With Fax.Plus, send HIPAA-compliant faxes from your computer or mobile. Receive secure faxes even when offline.
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Built for Healthcare

Extensive set of advanced features to send and receive HIPAA faxes securely
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User Access, Roles & Activity Logs

Manage your healthcare team with ease.
Assign dedicated fax numbers, add or remove users, set managerial hierarchies, control fax quotas, enforce two-factor authentication, enable Single Sign-On (SSO), and track all activity through detailed logs, all from one central dashboard.

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Track, Search and Confirm Delivery

Tired of hearing: We didn’t get your fax? Avoid calls to verify faxes, Fax.Plus provides a real-time deliverability confirmation.

Streamline record management by accessing audit trails of sent faxes. Easily search your archive using dedicated notes to find stored faxes, saving time and improving efficiency.

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US Data Residency & Security Controls

Fax.Plus is designed with multiple layers of protection and with US data residency available for customers who require it.

We encrypt data at rest using AES-256. Data in transit is protected using SSL/TLS with AES-128+. Each user has a unique key.

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Real-Time Healthcare Faxing

Your patients can’t wait 10 minutes for a fax and neither can you. Slow faxing costs more than time, it can cost you business.

Fax.Plus is built for high-volume, real-time faxing with secure API integration, delivering inbound faxes in less than 20 seconds, even at scale. This speed improves the patient experience and protects your bottom line.

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High-Volume Healthcare Faxing

With Fax.Plus, you can handle thousands of faxes per day without delays or bottlenecks. There’s no need to route faxes via email (which is not HIPAA-compliant). Instead, enjoy secure, direct delivery to your authorized systems.

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How to Setup and Send a HIPAA Compliant Fax?

Incorporate Fax.Plus's HIPAA compliant fax solution into administrative healthcare processes to simplify the task of sending and receiving faxes.

Become HIPAA Compliant on Fax.Plus

Discover how to become HIPAA Compliant on Fax.Plus with this step-by-step tutorial.

1
Create an account on Fax.Plus and purchase an enterprise plan.
2
Port in or add a fax number to your account.
3
Meet data residency requirements by selecting the appropriate data center location in the compliance tab.
4
Activate Advanced Security Controls to further secure your account.
5
Request and sign a Business Associate Agreement (BAA) to officially mark your account as fully HIPAA compliant.

Send a HIPAA Compliant Fax from Computer

1
Go to the Send Fax section in your Fax.Plus Dashboard, and type in the fax number of your recipient including the country code and area code. You can send fax online from computer to multiple fax numbers at once.
2
Attach your fax document(s). Fax.Plus supports various formats like PDF, Word, Excel, images, and text files. Optionally, include a fax cover sheet.
3
Arrange your files in the desired order. The top file will be the first page of your fax.
4
Click on Send to fax instantly and get an email or check your  Fax.Plus dashboard to verify that your fax was sent successfully.

HIPAA Compliant Fax App to Send Faxes from Your Smartphone

1
Get the Fax.Plus app from Apple App Store or Google Play.
2
Login to your Fax.Plus account online. If you don't have one you can create a free account using your email or Google account.
3
Navigate to Send Fax and enter the recipient's fax number in the "To" field. You can send fax online from phone to multiple fax numbers at once.
4
Use Add File and Add Text buttons to scan or attach document(s). Fax.Plus supports various formats like PDF, Word, Excel, images, and text files. Optionally, include a fax cover sheet to add some details about the recipient.
5
Arrange your files in the desired order. The top file will be the first page of your fax.
6
Click on Send to fax instantly and you'll receive an email, notification or check your  Fax.Plus dashboard to verify that your fax was sent successfully.

Is HIPAA Faxing Safe for Highly-Sensitive Documents?

Fax.Plus is a secure option for transmitting sensitive healthcare documents as it provides advanced security features like encryption and access controls to protect patient data. Traditional fax machines lack the necessary safeguards.

With features such as audit trails, user authentication, and secure cloud storage, Fax.Plus ensures the confidentiality and integrity of medical records, prescriptions, and lab results. Its reliable, HIPAA-compliant platform offers healthcare organizations peace of mind while streamlining their communication processes.

Integrate Fax.Plus with your EHR/EMR workflows

Fax.Plus offers efficient HIPAA fax API integration with your Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems.

  • Securely sharing PHI for patient care coordination

  • Managing essential medical documentation

  • Faxing prescriptions electronically

  • Sending referrals and appreciation letters

  • Delivering timely test results and notifications

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Get a Local Fax Number or Port Your Own.

You can get a local fax number from an array of countries to send and receive faxes online. But if you have an existing fax number, we’ve made it simple to import to Fax.Plus.
Just visit our Number Porting page and complete the Porting Request Form to get started. There’s no downtime, keep faxes flowing even during migration, and you’ll avoid disruptions from carriers blocking your current fax setup.

Why Fax.Plus?

World-Class Security, Support & Reliability 

Cross-Platform

4 Million+

companies and teams trust Fax.Plus to grow their business

Extremely Secure

99.99%

consistent, reliable uptime across all Alohi services

Worldwide Coverage

190+

Countries use Fax.Plus

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Maintenance-free paperless solution

With Fax.Plus HIPAA fax service, there's no need for hardware or ongoing maintenance. Go entirely paperless, saving you time and resources.
Secure

Enhanced productivity

Fax.Plus simplifies faxing to the level of sending an email. Our user-friendly interface ensures a smooth transition to a HIPAA compliant faxing service, boosting your productivity with its simplicity.
Keep Your Current Fax Numbers

Flexible faxing from anywhere

Fax from any location and any device, be it your computer or mobile device. Integrate seamlessly with our API for a hassle-free experience.
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Industry leading data encryption

Fax.Plus offers industry-leading security and privacy protections, including 256-bit Advanced Encryption Standard (AES) combined with Transport Layer Security (TLS). This keeps data safe during transit, and provides a fully HIPAA compliant cloud fax service.
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Efficient document management

Fax.Plus streamlines your document workflows, reducing paperwork and increasing efficiency. This leads to smoother processes, cost savings, and more focus on what matters most—providing exceptional patient care with HIPAA fax.
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Swiss privacy laws

Fax.Plus follows the stipulations of Swiss privacy laws to ensure that all HIPAA cloud fax services offered with an Enterprise account are as strict and effective as they can possibly be when it comes to data security. To ensure your peace of mind, we offer a Business Associate Agreement (BAA) in line with HIPAA fax regulations.

Frequently Asked Questions

Is fax a HIPAA compliant means of communication?
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Yes, fax can be a HIPAA-compliant means of communication if specific security measures are in place. HIPAA does not prohibit faxing PHI but requires safeguards like encryption, secure fax machines, access controls, audit trails, and secure cover sheets. HIPAA compliance depends on the implementation and maintenance of these security measures.
What happens if I don’t maintain HIPAA compliance?
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The penalties for violating or failing to maintain HIPAA compliance can be severe. Violating HIPAA can be considered a criminal act, subject to very heavy fines and potentially carrying a jail sentence of up to 10 years (depending on the severity of the violation).
When does a fax need to be HIPAA compliant?
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Fax needs to be HIPAA compliant whenever it is transmitting PHI (Protected Health Information) and/or ePHI (electronic Protected Health Information). To safeguard patient privacy and comply with HIPAA regulations, healthcare providers and organizations should adopt a HIPAA compliant fax service for all relevant communications.
Is Fax.Plus safe?
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Yes, Fax.Plus is HIPAA fax. We understand the importance of safeguarding sensitive medical information. To ensure the highest level of protection maintaining the privacy and security of healthcare data, we have implemented robust security measures and policies that encompass the confidentiality, integrity, and availability of your health information.Learn more about our approach here.
Do I need a HIPAA compliant fax machine?
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No, you don’t need a physical HIPAA compliant fax machine when using Fax.Plus, a leading HIPAA compliant online fax services. Cloud-based solutions like Fax.Plus allow you to send and receive faxes securely without investing in outdated hardware. Our platform ensures compliance with HIPAA regulations, offering features like secure data encryption, user authentication, and audit trails.
Can I keep my existing Fax number?
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Yes, with Fax.Plus, you can port your existing fax number to our HIPAA compliant electronic fax service. This means you can maintain your current number while leveraging our secure, electronic faxing solutions. We make the porting process seamless and hassle-free, ensuring uninterrupted service for your business.
Will my faxes be saved?
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Fax.Plus offers secure storage for your faxes in compliance with HIPAA regulations. Your faxes are encrypted both in transit and at rest, ensuring complete security. Additionally, you can manage retention policies to delete sensitive data as needed, keeping your workflow compliant with HIPAA standards.
What defines a HIPAA compliant fax cover sheet?
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A HIPAA compliant fax cover sheet should include: A confidentiality notice, the sender and recipient’s names and contact information and the date and time of the fax.

Instructions if the fax is received by the wrong recipient. Using Fax.Plus, you can customize fax cover sheets to meet these requirements, streamlining your HIPAA compliant faxing process.
Which healthcare entities commonly use HIPAA compliant fax solutions?
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Healthcare providers such as hospitals, clinics, pharmacies, and laboratories rely on HIPAA compliant online fax services like Fax.Plus to transmit sensitive patient information. Other entities include insurance companies, medical billing services, and government agencies involved in healthcare. Fax.Plus supports all these industries with secure and scalable electronic fax solutions.
Is Fax HIPAA compliant?
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With Fax.Plus, faxing is designed to be HIPAA compliant. All faxes are transmitted over encrypted channels, stored securely with AES 256-bit encryption, and protected with features like two-factor authentication, audit logs, and role-based access. For healthcare entities, Fax.Plus also provides a signed BAA, which is a key requirement under HIPAA. By combining these safeguards with your internal compliance practices, Fax.Plus enables you to securely send and receive PHI while meeting HIPAA regulations.
Can you send a HIPAA compliant fax to email?
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Once you activate advanced security controls to further secure your account, it will disable email to fax feature.
What makes cloud-based HIPAA compliant faxing more secure than email?
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Cloud-based HIPAA compliant faxing, like the service provided by Fax.Plus, offers advanced security features that email cannot match. These include: End-to-end encryption, Role-based access controls, Detailed audit trails for every fax, Data protection at rest and in transit.

With Fax.Plus, you get the best HIPAA-compliant online fax service, eliminating the risks associated with unencrypted email transmissions.
Can we keep email notifications?
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Yes, notification emails are allowed, but without fax file attachments when Advance Security Controls/HIPAA is enabled. 
Are there HIPAA compliant fax APIs available?
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Yes, Fax.Plus offers a robust HIPAA compliant fax API that integrates seamlessly with your existing applications. Our API enables automated faxing while maintaining compliance with HIPAA regulations, making it an ideal solution for healthcare organizations and developers looking to streamline workflows.
Does the Basic account have HIPAA compliance?
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No. HIPAA use of Fax.Plus requires Enterprise with Advanced Security Controls (ASC) enabled and a signed BAA. Basic/Premium/Business don’t include a BAA. 
What changes when HIPAA is enabled?
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Turning on Advanced Security Controls (HIPAA) enforces:
  • No file attachments in Email or Slack notifications (notification text only).

  • Email-to-fax is disabled (you must send via the Fax.Plus apps/web or API).

  • Zapier is disabled, API remains available.

How is PHI protected from admins?
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  • Alohi (vendor) safeguards: encrypted at rest (AES-256) and in transit (TLS), strict access controls to production, employee background checks & confidentiality agreements, continuous monitoring, and detailed audit trails.

  • Your organization’s admins: by design, account admins can access team faxes (including via API) to fulfill operational/compliance duties; all access is auditable. Use role assignments to limit who is an admin.

Where is the data stored?
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  • Data Residency (Enterprise): choose regions for live data and backups (e.g., Los Angeles/Oregon; Zurich/Geneva; Singapore/Tokyo; Sydney).

  • Alternatives: keep faxes in your own environment via API or have Fax.Plus deliver directly to your S3-compatible storage (for high-volume), if needed.

What material, fax machines, and phone lines do we need?
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None. Fax.Plus is cloud-based, no physical fax machine or phone line required. You just need an internet-connected device; numbers are provisioned in the service. 
Which plans include a BAA?
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Enterprise only. Fax.Plus signs BAAs with Enterprise customers; ASC is enabled alongside the BAA for HIPAA compliance. 

Discover Fax.Plus,
HIPAA compliant fax solution.

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